FAQ

 

Orders
When will my order arrive?

Thank you for ordering Rizos Curls!

We process and ship orders typically within 48-72 business hours. You will receive an email notification with tracking info as soon as your order has been fulfilled. Depending on the shipping option you selected at checkout, orders typically arrive within 4-8 business days for U.S. & Puerto Rico once shipped. For international orders, transit times vary depending on the shipping option selected at checkout.

Please note shipping carriers are currently experiencing delays in transit times due to covid-19 safety measures & holiday surge.

For questions regarding your order please email us at orders@rizoscurls.com.

Return Policy
Interested in trying Rizos Curls without the risk of not being able to return? Unhappy with your Rizos Curls purchase?
 
We will gladly accept product returns within 30 days of the purchase date. Please send an e-mail to orders@rizoscurls.com to have your return processed. Please provide your name and order number as reference.  
 
Once product returns are received, a refund will be issued for the product purchase price minus any shipping & handling fees, to the original form of payment.  
 
Customer is responsible for all return shipping charges and fees. 
 
This refund policy is available for orders placed at RizosCurls.com only.
 
*Select Limited Edition Collaboration products & Hair Pin accessories are All Sales Final. Those items will be marked as such on their product page.

 

Need to edit your order?

Do you need to make a change to your order, edit your shipping address, or cancel your order? 

Please email us at orders@rizoscurls.com with your order number and the change needed and we will be glad to help. 

Do you ship Internationally?
Yes, we ship to most countries worldwide accepting hair care shipments from the United States. Orders shipped outside the United States may be subject to import duties, taxes, customs and/or other charges not included in the total cost of your order. These fees are imposed by the country your order is being delivered to upon passing through customs and/or the shipping carrier.
Rizos Curls does not have visibility to these fees and they vary by country. These fees will not be covered or reimbursed by Rizos Curls.
 
For approved vendors or retailers within your country please see our locations page and scroll all the way to the bottom for a list of International Sellers or feel free to email contact@rizoscurls.com to inquire. Often times, these international sellers will be able to provide the best shipping rates and transit times for you, and avoid customs fees. 
 
Currency Exchange
All pricing on RizosCurls.com is provided in $USD and will be converted by your credit card provider, bank, or online payment option. We accept many forms of payment at checkout, for your convenience. Rizos Curls does not have visibility to the currency exchange you are provided and it may vary based on your payment option or bank.
  
Lost Package
Does your order tracking show your package has been delivered, but you have not yet received it? Fear it might be lost?
Please confirm with your neighbors, roommates and/or family if they may have received the package on your behalf as this is often times the situation.
If you are still having trouble locating your package please email us at orders@rizoscurls.com and our Customer Service Team will do our very best to  assist in locating your package. 
 
Package damaged in transit or missing items?
If there is an issue with your package arriving damaged in transit resulting in  product spilling or arriving damaged, please email us with your order number and photos of the products at orders@rizoscurls.com and we will help resolve the issue. While we do our best to package our orders carefully,  there may be issues during transit beyond our control that may cause damage to the contents of your order. Not to worry, we will do our best to resolve as quickly as possible.
If you received your order, but have received incorrect or missing items, please  email us at orders@rizoscurls.com with your order number. We will raise the issue with our Fulfillment Team and ensure you receive your items ordered . 
 
Issues with your credit card?
If you are having issues with your credit card either at checkout or after your order has been placed, please email us at orders@rizoscurls.com and we will be glad to help. Here are some common tips:
 
If you are having trouble processing your credit card at checkout please double check your information entered (e.g. billing zip code, credit card numbers, security code). Please then try re-processing your order.
 
If you are seeing multiple charges from Rizos Curls on your credit card or online banking, please double check whether the charges are in "pending" status. Often times banks may show multiple "pending" charges prior to a transaction being fully completed. Sometimes this is due to the transaction attempts by your credit card, and often times they will not be reflected in your final transaction. For any concerns with your order or to check whether your order went through please email us at orders@rizoscurls.com.
 
Feel you are experiencing security concerns with your credit card?
We encourage you to immediately contact your bank and/or credit card provider.
Please note Rizos Curls does not store credit card information on our website and payment transactions are processed directly by your choice payment provider. Rizos Curls is on the Shopify secure network, which adheres to the highest standards of server compliance, so you can rest assured when using your credit card on RizosCurls.com. 
 

About Rizos Curls

Our Brand
Rizos Curls proudly creates products that embrace and celebrate the beauty of curls, coils & waves everywhere! We are focused on providing quality curl care for defined, healthy, voluminous natural curls and formulate our products using high quality natural ingredients. All of our products are sulfate-free, silicone-free, paraben-free & cruelty-free.
 
Rizos Curls is a self-funded, Latina-owned, family business founded by Julissa Prado in 2017. Everyone who uses and loves Rizos Curls is a Rizos Reina & Rey! We live by what we call the 3 C's - Curls, Community, Culture.
They are a part of everything that we do. 
 
Where are Rizos Curls headquarters?
We are proudly based in Los Angeles, California.
 
Our Products & Ingredients
Where are Rizos Curls products made?
We are based in Los Angeles, California. Our formulas are made in the USA, with globally sourced ingredients.
 
I had an allergic/adverse reaction, what do I do?
Please stop using the product and consult your physician or healthcare provider right away. Afterward, let us know which product you used and describe the reaction you experienced. You can reach us at contact@rizoscurls.com. We always recommend performing a patch or spot test before use if you feel you have a heightened level of sensitivity.
 
Does Rizos Curls use sulfates, silicones or parabens?
No, absolutely not. All Rizos Curls products are sulfate-free, silicone-free, and paraben-free. To hear why we do not use any of these ingredients in our products, please see this video of Julissa Prado explaining why. 
 
Are Rizos Curls products natural?
We use high quality natural ingredients with high potency in all of our products. We believe that plants and ingredients derived from the earth have healing abilities and are important for overall healthy hair. When possible, we choose naturally derived ingredients over synthetics in all formulations.
 
Are Rizos Curls products vegan?
Our Rizos Curls Hydrating Shampoo, Deep Conditioner, and Refresh & Detangle Spray are all formulated without animal by-products.
Our Curl Defining Cream contains a small amount of beeswax, which is sustainably and ethically sourced, and is used to provide a weightless hold to curls.  Although we have not gone through vegan certification, we avoid commonly used animal-based ingredients such as lanolin and consciously swap out for plant-based alternatives.
 
Is Rizos Curls protein free?
All Rizos Curls products are protein free and designed to give maximum moisture & curl definition.  Certain proteins can restrict low porosity curl types from receiving adequate moisture. For that reason, we mindfully do not include protein ingredients in our formulas.
  
Do Rizos Curls products contain alcohol?
We do not use short chain alcohols, such as Isopropyl Alcohol and Ethanol which are extremely drying and harsh to the hair. These are the alcohol types we AVOID in all of our products.

However, we do use Cetearyl, Stearyl & Cetyl Alcohol, all fatty alcohols, which are long-chain alcohols that are extremely moisturizing, softening and plant-based. It is so important to know the difference. Not all alcohols are created equal. For a complete list of Fatty Alcohols we use in our products please refer to our ingredient listings on RizosCurls.com or on the back of our bottles.

Is Rizos Curls safe for kids?
Rizos Curls is safe to use for the whole family!
We are proud to focus on quality natural ingredients when formulating our products. We encourage you to refer to our complete list of ingredients on our website or on the back of each bottle if you are unsure of any ingredient on have allergy concerns. 
 
Does Rizos Curls test products on animals?
Rizos Curls does not test products on animals. All of our products are cruelty free and we are certified by PETA's Beauty Without Bunnies Program & Leaping Bunny Certified.

    

Styling Tips

Interested in Styling Tips?
Need some tips for your curls no matter your hair texture, curl pattern or hair porosity?
We encourage you to check out our styling tips, videos, YouTube and instagram for our latest hair tips. You can also feel free to contact us as  contact@rizoscurls.com with any concerns and we'll be glad to help! 
 

What is hair porosity? How do I know mine?
Hair porosity is very important to know no matter whether your hair is curly, kinky, wavy or straight. It means your hair's ability to absorb and retain moisture, and is important in order to know which products work best for you and how to apply them. People either have low, medium or high porosity hair. To learn what your hair porosity is take the water test in this video and it will explain it all.